Privacy Policy
Last Updated: October 20, 2025
Welcome to BotForge AI Platform ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Platform includes:
- Personal Account Data: When you register, we collect information you provide, such as your username, email address, and a securely hashed password. If you register using Telegram, we collect your public Telegram profile information, including your Telegram user ID, first name, last name, and username.
- Payment Information: To process subscriptions, we utilize third-party payment gateways (e.g., PayHero for M-Pesa). We log transaction details like the amount, status, and provider reference, but we **do not directly store sensitive financial details** like your M-Pesa PIN.
- Bot Configuration Data: For the bots you deploy, we securely store configuration you provide. This includes Telegram Bot Tokens, external API keys, and SMTP credentials. All such sensitive information is **encrypted at rest** in our database.
- Usage and Analytics Data: We collect data related to your interaction with our platform and your bots, including message logs, custom interaction events, API call counts, and performance metrics. This data is essential for providing you with dashboard analytics and for platform monitoring.
- Technical and Log Data: Like most websites, we automatically collect information your browser sends, such as your IP address, browser type, operating system, and the pages you visit on our site for security and debugging purposes.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account and subscriptions.
- Operate and maintain the bot instances you have deployed.
- Process payments and subscription renewals.
- Send you administrative communications, such as security alerts or support and maintenance advisories.
- Monitor and analyze usage and trends to improve your experience and our platform's functionality.
- Respond to your support tickets and customer service requests.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
3. Disclosure of Your Information
We do not sell or rent your personal information. We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., PayHero), email delivery, hosting services, and customer service.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. We use industry-standard encryption (via Fernet) to protect sensitive data such as API keys and bot tokens both in transit and at rest. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Rights and Choices
You have the right to access, correct, or delete your personal information. You may review or change the information in your account or terminate your account by:
- Logging into your account settings and updating your account.
- Contacting us using the contact information provided below.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and/or comply with legal requirements.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: